Passion Struck with John R. Miles
Caroline Adams Miller on the Keys to Achieving Big Goals | EP 548
Caroline Adams Miller
They didn't want to lose their customers, particularly American Airlines. They just took shortcuts. I call this faux grit, fake grit. You're not doing the hard work to do something great at the end of the day. So you fake it. So that's what happened. So Boeing is just one of the examples in the book.
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