Alison Wood Brooks on How to Make Every Conversation Matter | EP 563

2958.159 - 2979.703 Alison Wood Brooks

They use verbal cues to show that they've heard someone. Verbal cues, unlike nodding and smiling, verbal cues can't be faked. The only way that I can call back to something that you said earlier, the only way that I can ask a follow-up question, the only way that I can repeat back something that I just heard you say and validate your feelings about it is if I heard you say it in the first place.