Passion Struck with John R. Miles
Alison Wood Brooks on How to Make Every Conversation Matter | EP 563
John R. Miles
I inherited a group of people who had the lowest engagement scores in the entire company. And what I found was that. above all, they didn't feel like they mattered. They didn't matter to the mission. They didn't feel like they mattered to the customers. They didn't feel like anyone cared about them.
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