Lex Fridman Podcast
#405 – Jeff Bezos: Amazon and Blue Origin
Jeff Bezos
But in addition to that, there are all these little tiny customer experience deficiencies. And we call those paper cuts. And we make long lists of them. And then we have dedicated teams the go fix paper cuts, because the teams working on the big issues never get to the paper cuts. They never work their way down the list to get to, they're working on big things, as they should,
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