Lex Fridman Podcast
#405 – Jeff Bezos: Amazon and Blue Origin
Jeff Bezos
And so one day, we're in a meeting. We're going through the WBR and the weekly business review. And we get to this metric in the deck. And the guy who leads customer service is to fit in the metric. And I said, okay, let's call. Picked up the phone and I dialed the 1-800 number and called customer service. And we just waited in silence.
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