#405 – Jeff Bezos: Amazon and Blue Origin

6193.146 - 6220.657 Jeff Bezos

And an early example of this was we had metrics that showed that our customers were waiting, I think, less than, I don't know, 60 seconds when they called a 1-800 number to get phone customer service. The wait time was supposed to be less than 60 seconds. But we had a lot of complaints that it was longer than that. And anecdotally, it seemed longer than that. I would call customer service myself.