People Need The Touch, with Tom Kaiser

399.745 - 422.999 Tom Kaiser

And all this had to come together in a positive way. As a manager, you become a coach when you want your employee or your report to win instead of just managing them. You pick up on it, I think, very quickly if they have the same desire because you're working closely with them. You're not some guy in the back room looking at how many calls somebody made, whether they made their calls or not.