Helping SMBs close the customer intimacy gap with Kausamby Manjita from Mason

Kausamby Manjita joins the Human Insight podcast this week to discuss her work bringing the complex technologies that Walmart, Alibaba and Amazon use to the rest of the retail world. Kaus is CEO and co-founder of Mason, an all-in-one platform that helps entrepreneurs automate their online stores. Currently, she said, about 98 of every 100 people who land on any online store (that is not big tech) usually drop off before buying anything compared to the 15 of every 100 for a big retailer. She wants to help close that gap for entrepreneurs, especially when the cost of acquiring web traffic to your store is increasing. Additionally, Kaus outlined the specific challenges these owners face, whether that was in sales and promotions, personalization, or data-driven merchandising. She also discussed how she helps these vastly different online businesses connect with their audiences in a way that is authentic.

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