Navigating the Health System

1837.425 - 1870.03 Stan

She says, Stan, you know, it gets really frustrating trying to do quality improvement in the health arena because everything is established under the guise of protocols. And if indeed you're trying to improve care or what have you, the first thing that they do is look at the protocol. And try to change the protocol, which God knows takes how long. So I'm sure you've had some experience with that.