Decoder with Nilay Patel
The impossible dream of good workplace software
Nilay Patel
Let me ask you about switching costs in that context for one second. We can keep picking on Slack, and I think both of us are motivated to do it. I would like to, yes. It's a little unfair, but we both use it all day long. But if I was to say, okay, the Verge isn't using Slack anymore. We're switching back to email. The switching cost of that would be almost impossibly high.
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