Decoder with Nilay Patel
How Philips CEO Roy Jakobs is turning the company around after major recall
Roy Jakobs
you have kind of made sure that you deliver effective products. Now you still need to be alert because there's no perfect world. Things can happen, problems will arise. And then again, you come back to what mechanisms do you put in place to actually capture that faster and better. And they're actually AI we are also adopting and using in dealing with complaint management.
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