Decoder with Nilay Patel
How Philips CEO Roy Jakobs is turning the company around after major recall
Roy Jakobs
Now, that is the journey that we're in, and that's actually the improvement that we're also seeing. So we had significant amount of complaints coming in there. That was the learning. How do you deal with that in a systemic way, in a different way? So that's, for example, one of the concrete examples where you will see complaints going down.
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