Decoder with Nilay Patel
How Philips CEO Roy Jakobs is turning the company around after major recall
Roy Jakobs
Yes. So if you go to some specific areas and again, complaints management is an important one. I've been very clear in the culture, it's all about speaking up, acting fast when we see things happening, which means that if there are complaints coming in, catch them early, address them quickly and deal with them rigorously.
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