How Philips CEO Roy Jakobs is turning the company around after major recall

2871.99 - 2893.256 Neil I. Patel

You can better understand who you're selling to, what they need, what their processes are. In this case, very specifically, what you had was thousands of complaints over a decade from consumers saying there's sticky stuff in their breathing machines. And that wasn't acted on until quite some time later. Will your new structure make you more responsive to consumers who are filing complaints?