How Philips CEO Roy Jakobs is turning the company around after major recall

1872.774 - 1893.401 Roy Jakobs

So I've been focusing very much on, on one hand, yes, we need to have the right operating model structure, simplify the processes, but actually I put the people back at the core of Philips, where I said, actually, it's all about the people. We need to understand the people that we serve better, our patients, our consumers, and we need to have the best people actually to serve them.