Airbnb CEO Brian Chesky on what founder mode really means

969.888 - 994.191 Brian Chesky

Somebody checks in at 11 p.m. in Paris. They're from Tokyo. They don't speak French, and the host isn't responsive, and they have to call customer service. Yeah. You start to really think about – you have to manage the quality of supply that you don't actually own or control. But you have to influence the quality, and you're competing with an alternative supply that has a front desk.