Airbnb CEO Brian Chesky on what founder mode really means

948.875 - 969.547 Brian Chesky

We're handling a lot of money through the platform, over $90 billion a year, which is the GDP of Croatia. We have to deal with physical safety and more types of physical safety than even ride sharing because of all the myriad things. Obviously, there's a lot of accidental issues that can occur. You have to deal with some of the hardest customer service challenges you can imagine.