Decoder with Nilay Patel
Airbnb CEO Brian Chesky on what founder mode really means
Brian Chesky
Additionally, we bias towards people that manage only a few properties. And the reason why is we noticed the more properties you manage, the lower the five-star rating a guest leaves after a certain scale. There are some property managers that are amazing and defy this. But generally speaking, hospitality is a difficult thing to industrialize.
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