Decoder with Nilay Patel
Airbnb CEO Brian Chesky on what founder mode really means
Brian Chesky
I mean, AI at least can be a front line that can better adjudicate disputes between guests. No, it's better than a real person. Because what it can do is you can train it on the corpus of like 100 policies. And then it can look at the last 100,000 times somebody complained about this. And what was the most likely resolution that led to satisfaction for both parties?
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