Decoder with Nilay Patel
Airbnb CEO Brian Chesky on what founder mode really means
Brian Chesky
I have a theory that I'll share. In our business, it's obvious what the customer wants. The customer wants more moderation. They just do. I never heard a customer say like, you are controlling the inventory too much. You are removing too many bad listings. You are penalizing hosts that are making me unhappy. they actually call and say the opposite. Like, how dare you?
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