Airbnb CEO Brian Chesky on what founder mode really means

1053.162 - 1077.731 Brian Chesky

It's a cat and mouse game. It is so challenging. For example, I'll give you an example of something we found. There was an entire industry of companies that emerged that we caught and we stopped them that were basically advertising that they can get your bad reviews taken down. And they basically knew how to call customer service and what to say to get your negative reviews taken down.