Darknet Diaries
144: Rachel
Jack Recider
It's truly astonishing, the sheer force of the human voice, its ability to persuade, to move, to manipulate, all through a simple phone call. It also reminds me of how vulnerable customer support is to this kind of exploitation. When you're met with a soft voice telling you a sad story, but wrapped in kindness, it tugs at your heartstrings.
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