Darknet Diaries
135: The D.R. Incident
Jack Rhysider
And they don't want to admit that their software has vulnerabilities in it. So you go back and forth trying to troubleshoot it for days. It's tedious and time-consuming before they escalate it to the next tier support and eventually you get an engineer or a developer who knows this system inside and out and can recognize the problem and replay it and fix it right away.
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