S10 E14: Eric Müller, Presence

1448.264 - 1474.859 Eric Müller

That moment, my willingness to say, look, I screwed up. It's on me. It's all good. It took the pressure off of them. And suddenly people are relaxed, identify the source of the problem. And we actually launched. Not every mistake or error has that kind of a happy ending. But I think the key for me in any mistake as a leader is to own it. You have to own it. You put the team together.