S10 Bonus: Jonathan Stark, Consultant - Teacher - Author

1041.678 - 1060.718 Jonathan Stark

And I think of it, especially in software, it's really easy to map to kind of building metaphor, physical house type of thing, where you've got these three altitudes of involvement with a client. One that most people operate at is the middle tier, but there's a bottom tier. So the bottom tier are called maintenance. So that's like a support maintenance contract, that sort of thing.