Starbucks (with Howard Schultz)

7252.286 - 7285.586 Howard Schultz

All that is true, but it was beginning to deteriorate at a rapid rate, the third place experience and the sense of community. And then it became, it overflowed to the point where it disproportionately created an environment in our stores where the mobile app became the primary vehicle. as well as the primary vehicle for dissatisfaction because people couldn't get their drink on time.