Starbucks (with Howard Schultz)

3781.107 - 3807.504 Howard Schultz

and specifically how do we maintain intimacy and the currency of trust with our customers and our people that unto itself is kind of the capsule of making sure that the growth doesn't become so intoxicating and so seductive that we lose sight of the really secret of the company which was the internal culture and values which built the brand and built a relationship with the customer