Starbucks (with Howard Schultz)

3194.022 - 3218.24 Howard Schultz

So David Howard sent me, there's a 1988, I can't believe this was filmed, but a 1988 shareholder and employee meeting where it's great. The whole thing's like an hour and a half long. It's all there. And you are using all the same language that you used today back in 1988. We focus on our people. Those people delight the customer. The customer delights the shareholder or satisfies the shareholder.