Acquired
Starbucks (with Howard Schultz)
Howard Schultz
We have a drive-thru, and I saw a video where the barista knows the name of the dog and knows it. The whole thing is just like a magical dance that happens when the cars pull in, and all of a sudden, it's not a transaction. One of the beauties that we have been able to do is elevate the experience at the drive-thru, not all the time.
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