Microsoft Volume II

6690.453 - 6707.622 Bill Gates

Office got to this point where, and I think Steven Sanofsky even writes about this in Hardcore Software in his book and on his Substack, that at some point they were trying to ship features that the PMs thought were great and users would love. They would do this user research. They would hear that people want them. And then the sales force would run back to them and say, no, no, no, no.