Accidental Tech Podcast
601: Foreheads Over the Years
Marco Arment
This question asks specifically about bug trackers, and this may be a distinction that people don't think is important, but it does really matter for implementing this type of thing. It's rare that there is a software project, even open source, that... should have a bug tracker, like a software bug tracker as the public face of gathering what people think about the application.
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