Ian Galahan
Appearances
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
Hi, Rob. Long-time listener, first-time caller. First off, I wanted to thank you for all the great work you've done to help bootstrapped founders and co-founders like myself. Startups for the Rest of Us has been helping us and encouraging us since we started our business back in 2016. My name is Ian Galahan, and I'm the co-founder of Wash, Dry, Fold POS.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
We're a bootstrapped B2B SaaS company that offers point-of-sale and management software exclusively to laundromats that offer Wash, Dry, Fold. We built this very niche software because we needed it in our own laundromats located in Tulsa, Oklahoma. We've recently sold our thousandth point of sale system and hit the 1 million ARR milestone.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
We just hired a fourth full-time employee and I need help finding the right tools to help us scale. For several years now, I've been searching for a software that would centralize virtual phone lines for all employees while also providing a way to centralize our inbox for tech support, customer service, sales, et cetera.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
Beyond this kind of VoIP slash CRM functionality, I also really need in-depth SaaS metrics like LTV based on custom cohorts.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
We already use ActiveCampaign, Slack, Calendly, WooCommerce, and all the Google tools, but I'm really struggling to find a solution that pulls everything together and adds all the functionality without adding multiple new subscriptions that then everyone on the team has to learn. It's something I've researched, but I'd love to hear from a B2B SaaS veteran or from somebody who has deep experience
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
in the space. Thanks so much again for all you do.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
Hey, Rob, it's Ian. I sent in a question a few weeks ago and I just wanted to give you an update because I think I have a few answers. For one, for VoIP, I ended up going with Zoom and it turns out you can bundle a lot of their stuff to get really good values.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
And they're still even with like a Zoom Pro license, it was still half the cost of RingCentral and some of the other more VoIP central services. So I think that's a really nice resource for someone looking for something similar. For the CRM piece of it, I think we're just going to go with active campaign CRM functionality because it's got the basic stuff that we need.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
And then the third thing I was really looking for was SaaS metrics. And I've kind of dove in deeper on that. And there's certain things like net revenue retention where I haven't really been tracking
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
all the metrics that I should have been tracking or the way that I should have been tracking them specifically because with certain customers, I guess if they add a seat, quote unquote, which for us would be adding a store, that's an increase in that customer's spend. but we just track it by store and not by actual customer.
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
And so there's a lot of kind of funny things that I probably need to go back and like recategorize and go find when they first started with us and calculate their LTV and all that kind of stuff. And so it would be nice to still know a really good SaaS metrics software that somebody's used and liked, but at the same time, I'm realizing that I don't really even have all the right data
Startups For the Rest of Us
Episode 760 | White-Labeling, Founder Mindset, and More Listener Questions (A Rob Solo Adventure)
to get the right metrics out of the SaaS software, at least in the past. So anyway, I just wanted to give you an update on everything. Appreciate what you're doing. Always listen to new episodes. So keep doing what you're doing. And thanks. Bye.